Who does what: Telekom, Elestio and you
When Elestio manages open-source services inside your own T Cloud account, three parties share one stack. This page draws the lines layer by layer, so your procurement, security and data protection teams can sign off from one document.
The model
Who is responsible for what
Three parties, one stack. This table is the one your procurement and compliance teams will ask for.
Why it matters
What the bring your own account model does to your compliance position
The contractual shape matters more than any feature list when your auditors get involved.
Your operator relationship is unchanged
T Cloud remains the operator of the underlying platform under German and EU jurisdiction, and your contract for it remains directly with Deutsche Telekom. Elestio does not resell, rebill or intermediate that relationship.
Elestio is a service provider, not your host
Because the virtual machines are provisioned inside your own tenancy, Elestio operates software on infrastructure you hold. That is a materially different relationship from moving your workloads onto a third party platform, and it is usually the simpler one to document.
Key control stays on your side of the line
Root volumes are encrypted with the evs/default key in your own account. Elestio holds read-only access to it and cannot rotate or delete it. Key custody is a question your DPO will ask, and the answer is you.
Data residency is a property of your account
T Cloud operates data centers in Germany and the Netherlands, with a separate Swiss offering. Whichever region your account uses, Elestio deploys into it. Residency follows your tenancy, not our infrastructure.
Commitments
Support levels and what each one contractually adds
Level 1 ships with every service. Levels 2 and 3 add response and uptime commitments.
Reviews
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FAQ
Frequently Asked Questions
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Does Elestio become our hosting provider?
No. Deutsche Telekom remains the operator of the underlying platform and your contract for infrastructure remains directly with them. Because the virtual machines are provisioned inside your own T Cloud tenancy, Elestio operates software on infrastructure you hold, as a service provider rather than as a host.
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Who controls the encryption keys?
You do. Root volumes are encrypted with the evs/default key that already exists in your own account. Elestio holds read-only access to it and cannot create, rotate, disable or delete any key.
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Where is our data stored?
Wherever your own T Cloud account is provisioned. T Cloud operates data centers in Germany and the Netherlands, with a separate Swiss offering, and Elestio deploys into the region your account uses. Residency is a property of your tenancy, not of Elestio infrastructure.
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What are the SLA commitments?
Level 1 is included with every service and covers email support from real engineers with 7 days of remote backup retention, without an uptime SLA. Level 2 is $50 per service per month with a 99.5% uptime SLA, 24 hour response and 14 days of retention. Level 3 is $200 per service per month with 99.9% uptime, 4 hour response, 30 days of retention and a dedicated Customer Success Manager. Custom SLAs are available on request.
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Who is responsible if a backup cannot be restored?
Elestio schedules and verifies backups for the services it manages, and the retention window is set by your support level. Deutsche Telekom provides the underlying EVS snapshot capability. You remain responsible for defining which data matters and for the lawful basis on which it is processed.
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Can we get a data processing agreement?
Yes. Contact the Elestio team to put the appropriate agreements in place for your jurisdiction and sector before you go into production.
One document for procurement, security and your DPO
Clear lines, named commitments, and infrastructure that never leaves your account.
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