Enterprise-Grade Support & Services

Your business doesn’t sleep — neither do we. Our enterprise customers get round-the-clock access to senior support engineers via a dedicated channel (Slack, email, or your preferred tool). We offer:

• Priority support ticket handling
• Live escalation paths
• Proactive incident handling
• Direct access to our infrastructure and DevOps experts

We back our support with clear SLA-backed response times:

Need to run production systems with zero downtime tolerance? We provide:

• Cluster deployments across regions
• Active-active or active-passive failover strategies
• Load balancing, replication, and self-healing infrastructure
• Custom topologies tailored to your workloads

We help enterprises architect fault-tolerant systems with:

• Multi-zone or multi-region redundancy
• Automated failover and disaster recovery plans
• Regular backup snapshots and configurable retention policies

Deploy on your own terms. With Elestio Enterprise, you can:

• Run our platform on your own cloud accounts (AWS, GCP, Azure, etc.)
• Self-host with full control over data location, security, and compliance
• Maintain flexibility while benefiting from Elestio’s management layer

We follow best practices for securing your data and environments:

• VPC isolation and private networking
• Role-based access controls (RBAC)
• SSO/SAML integration
• Data encryption in transit and at rest
• Compliance with GDPR, SOC2, ISO/IEC 27001, and HIPAA

Need help with migrations, scaling, or integrations? Our team is available for:

• Solution architecture reviews
• Custom onboarding & white-glove migration services
• Long-term roadmap planning with your team
• Priority feature requests and roadmap influence

Enterprise plans include:

• Custom billing conditions
• Usage reports and audit logs
• Dedicated Customer Success Manager (optional)
• Quarterly business reviews and strategy sessions

• Comprehensive Migration Planning: We thoroughly assess your existing infrastructure, identify dependencies, and craft a tailored migration plan to meet your business needs.
• Risk Mitigation Strategies: Our team proactively identifies potential risks and implements proven strategies to ensure a secure and seamless transition.

• Hands-On Migration Support: With expert assistance from our team and partners, we handle the migration of your workloads using industry best practices, supporting over 350 open-source applications and custom solutions.
• Database Migration Expertise: Our DB Migration Service (DBMS) simplifies database transfers with minimal downtime, preserving data integrity and enhancing performance on Elestio’s platform.

• Knowledge Transfer and Documentation: We provide detailed documentation on setup, configurations, and management, empowering your team to confidently manage the new environment.
• Cost Optimization: We help configure your infrastructure for scalability and efficiency, with transparent pricing starting as low as $10/month, ensuring cost savings without compromising performance.

• Expert Guidance: Receive personalized recommendations on optimizing your setup, leveraging Elestio’s tools like CI/CD pipelines, Terraform integration, and Docker Compose for efficient deployments.
• Dedicated Support Channels: Access priority support through direct communication channels, including fast and responsive assistance for any migration-related queries.
• No Lock-In Flexibility: With Elestio, you retain full control and can migrate your software and data to any cloud provider at any time, ensuring freedom and flexibility.