Discover why our users choose our platform to deploy their
instances!
SaaS as it should be
SaaS as it should be. Simply stays out of your way without investing much money - worth every cent.
Support is also fast and on point.
Overall I can really recommend Elest.io
Customer support on Elestio is fantastic!
Customer support on Elestio is fantastic! I am a recent customer of theirs and the experience has been awesome. They have already answered a few questions I had when I got stuck in some areas. Can't recommend their services enough!
Always really helpful, great value and flexible servers
Always really helpful and great value flexible servers. We have been using Elstio for a few years. You can easily upgrade and downgrade based on your current needs.
When we need help they always look into our issue and find a solution. We do not pay for premium support but rarely have to wait long for help.
Highly recommend.
I do love fabulous customer support
Thomas was absolutely fabulous. He helped me update my software and taught me how to do it myself when I asked.
It's the second time I reached out to the support team, and they always come through.
They solved my issue in less than a minute!
I had an issue with one of my softwares on Elestio, started submitting a support ticke immediately, but did not even have to send it, because now they have a built-in AI chatbot that helps you on the spot!
It looked at my code, and solved the issue in less than a minute!
I mean, their customer support was awesome before, but now it is the best that I have ever experienced!
I could not be more grateful!
excellent service
excellent service, super fast and friendly. I have a lot of experience with customer services and this one is outstanding. Highly recommended!
Fast and professional technical support!
I encountered a technical issue after updating one of my services. I reached out to support and received an incredibly fast and specific response. The Elest.io team precisely diagnosed the cause and provided a clear solution. I'm very impressed with their speed and professionalism. Highly recommended!
Elestio support team is awesome
Elestio support team is awesome. They helped us a lot and we appreciate very much their assistance. Being a start-up with low budget, we disperately needed to implement a search engine for our WP website which has 310k posts, and we found this managed service they are offering. We had no experience in configuring the service or work with shell commands, and they kindly offered to help us for free (we are on free support tier and this kind of help is not included). They helped us with increasing to double the swap memory (at no cost) as we reached 98% of default swap memory during the indexation process, they answered to all our tickets immediately. We have only words of appreciation and respect. We reccomend them and feel confident in choosing them.
Perfect support
As a non-programmer, I needed to find a platform for quick deployment of self-hosted applications, especially crm for our company. Elestio is very easy even for a beginner, but after today's experience with support I have to write a positive review. Quick response, help with application deployment, even help with docker commands.. Support is perfect, thank you
First 2 weeks: very strong
Extremely time efficient way to get a service up and running fast. Cannot comment on customer service or how they handle issues, as I haven't needed it.
Review for Thomas
Review for Thomas - Technical Support Excellence
Rating: 5/5 stars
Thomas provided outstanding technical support for our n8n version update issue. His approach was both professional and thorough:
Problem Diagnosis:
Quickly identified the root cause: custom dockerfile with ffmpeg support preventing standard updates
Explained clearly why the version change feature wasn't working
Demonstrated deep understanding of Docker containerization and Elestio's infrastructure
Solution Implementation:
Manually executed the proper rebuild process using docker-compose commands
Successfully updated n8n to the latest version while preserving custom functionality
Ensured all existing workflows and data remained intact
Proactive Approach:
Modified the postInstall script to handle future updates automatically
Prevented the same issue from recurring
Saved us from manual interventions in the future
Communication:
Clear, technical explanation without being condescending
Provided exact commands used for transparency
Professional and courteous throughout the interaction
Thomas went beyond just fixing the immediate problem - he implemented a long-term solution and took the time to educate us about the technical background. This is exactly the level of support that makes Elestio stand out.
Highly recommend Thomas for complex technical issues requiring both expertise and proactive problem-solving.
Would recommend: Yes
Quick response and expertise in…
Quick response and expertise in resolving the issue really saved the day!
The setup Service is working perfectly.
I truly appreciate your technical support and dedication to getting this sorted out.
Looking forward to continuing our great partnership!
10/10 customer service
I use Elestio to host n8n. I had a DNS error that I could not figure out on my own, so I opened a ticket with support.
They had it fixed under 24h hours, and Thomas even took the time to share some insights about the solution with me.
The support team either breaks or builds a company, and I had a 10/10 experience with Elestio's.
Elest.io makes it easy to set up
Elest.io makes it easy to set up various services. I encountered three issues on my end, and each time, their support team responded in under 10 minutes and resolved the problems quickly. I’d recommend it even if not for the platform's reliability alone, just for their fast and responsive support team.
Elestio: True asset to the FOSS ecosystem
Elestio is an incredible service and a true asset to the FOSS ecosystem. As a nonprofit organization, we rely on open, accessible tools and support, and Elestio delivers on all fronts. Their platform makes it easy for individuals and organizations without dedicated DevOps teams to access the infrastructure they need—with speed, reliability, and professionalism.
The Elestio team is absolutely top-notch. Our servers were up and running within minutes, and every question we had was answered immediately and professionally. Special thanks to the three Thomases—yes, all three!—and the rest of the amazing team. Amit on the Discord server has also been fantastic—responsive, helpful, and clearly dedicated to building a strong, supportive community around the product.
We currently run multiple servers through Elestio and fully intend to continue doing so for years to come. Five stars isn’t enough. Thank you all for your work and support!
— Optimal Living Systems / Autonomist Institute for Humanity
Seamless Gitea Migration & Excellent Support
Everything went smoothly from the first point of contact to the final migration of our Gitea instance. Communication throughout the process was excellent.
In our opinion, Elest.io offers an outstanding managed service without compromising on flexibility. As a software agency, we truly appreciate that!
The best Managed DevOps service
The best Managed DevOps service I've ever seen. The assistance is super fast and this makes me feel much more at ease, especially when I can’t solve on my own a problem that my clients might also encounter. Try it to believe it!
Great services and support.
Great services and support.
The admin area and all the functions there makes it easy for a non technical person like me to use it.
Great services and support.
Great services and support.
The admin area and all the functions there makes it easy for a non technical person like me to use it.
Super easy setup and great support
Elest.io made deploying my apps incredibly simple. The UI is clean, performance solid, and support responded fast to my questions. Perfect choice for startups or solo developers!
Support responded quickly and isolated…
Support responded quickly and isolated the issue I'd spent hours with ChatGPT trying to find. Humans are way better than AI for a lot of things! I'm really glad I found Elestio.
It made my life easier
It made my life easier, I was struggling with devops and this helped me handle everything with AWS
Elest.io stands out as an exceptional…
Elest.io stands out as an exceptional service, delivering top-tier stability, versatility, and user-friendliness. A clear recommendation for anyone seeking a seamless, secure, and high-performance cloud deployment solution.
PLUS: Special mention goes to the outstanding support team, always responsive, highly competent, and solution-oriented — consistently friendly and reliable. Rating: A+ (Excellent job Thomas + Amit)
P.S. We use it now since many months and don't wanna miss it anymore.
First week of elest.io and I am very happy
I have been using elest.io for a week now and I have to say that being treated like a VIP is great! I had an issue with my server configuration and after checking so many forums I gave up but then thought let me try elest.io support. And I got my issue fixed in less that 15 mins. Amazing. Just wish I had emailed them 2 days ago!!! Thanks elest.io Support
Learning curve softened by great support
Honestly I barely knew what I was doing when I originally set up my instance. Their support was always extremely fast and there to help guide me - no shortcuts. I would highly recommend these guys for an experienced user but particularly an inexperienced user as they'll really soften the learning curve. 10/10!
Always fantastic service
Always fantastic service. Never a problem with them - couldn't fault Elestio for anything, amazing company, highly recommend!
Couldn't be better!
I'm in the IT industry for over 25 years and there are may service but elestio stands out in many ways. You can feel that the developers are perfectionists because every detail of the service is just perfect. Nobody can imagine the effort they put into it! What makes it special is the support and their responding to tickets! It's always perfect and often way beyond my expectations! I couldn'd recommend this service more!
