iTop is replete with a variety of features aimed to streamline the IT service management process. From handling tickets to managing complex service catalogs, iTop's feature set is designed to cater to both simple and intricate IT operations.
iTop can be tailored to fit the specific requirements of any digital business, supporting a diverse range of IT services and processes.
Organize and manage detailed service catalogs, offering customers clear and structured information regarding IT services available.
Efficiently track and handle incidents and service requests, ensuring high-quality support and fast response times.
Manage customer interactions and service contracts, maintaining clear records of service level agreements and commitments.
Keep an organized inventory of all IT assets and their configurations, providing a comprehensive overview of the IT environment.
Facilitate controlled and systematic management of all changes to the IT infrastructure, reducing errors and improving stability.
Automate routine tasks and integrate with other tools and applications to enhance efficiency and data coherence.