Zammad comes packed with features to streamline support services and improve customer satisfaction. With a focus on usability and integration, it allows for smooth management of helpdesk operations.
Consolidate and respond to customer inquiries from email, web forms, chat, and social media in a single interface.
Share solutions with customers and team members using a built-in, easy-to-search knowledge base.
Allow customers to track their ticket status, search for solutions, and submit tickets through a user-friendly portal.
Automate repetitive tasks and set up triggers for certain events to save time and reduce errors.
Gain insights into helpdesk performance with detailed reporting tools and analytic dashboards.
Modify the interface according to your needs with a highly adaptable and feature-rich system.
Integrate with a variety of applications including calendars, communication tools, and productivity apps.
Define user permissions and roles to ensure a secure and organized access management system.